Terms, conditions and privacy statement
Money Hotline is a trading style of SZ Media Ltd which is regulated by the Claims Management Regulator in respect of regulated claims management activities; its registration is recorded on the website www.justice.gov.uk/claims-regulation.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/11/14.
Email and attachments are intended for the addressee(s) only and may contain confidential or privileged information. If you believe you have received a message in error, please notify us by reply and delete the message without copying or disclosing it. Any views or opinions given in email communications do not necessarily represent those of SZ Media Ltd or its employees.
What we collect
We may collect the following information:
- Name and job title
- Contact information including email address and telephone number
- Demographic information such as postcode, preferences and interests
- Details regarding financial products that you hold, such as packaged bank accounts
- Other information relevant to customer surveys and/or offers
What we do with the information and data we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To provide your information and contact details to relevant third party claims management companies to assist with your claim
- Internal record keeping
- We may use the information to improve our services
Our use of your personal data
Personal information will be kept for compliance and monitoring purposes. Information may be passed to other financial firms in the course of providing
services. We may provide information to our regulators and their successor. We may also provide information to our auditors, professional advisers, and other firms within the Group. We may from time to time contact you by post, fax or e-mail with details of products and services which may be of interest to you. If you would like to opt out of this please contact us at the following address: firstname.lastname@example.org
We shall disclose information to relevant authorities where we are required to do so by law.
We are legally obliged to verify the identity of our customers and retain these records.
We will retain records after our business relationship has ended for legal and regulatory purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies from our website using the popup option. However by declining this may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.